Shipping Policy

All orders will undergo strict verification, sorting and packaging procedures, and be fully processed and shipped out within 1 to 3 business days immediately after your payment is successfully confirmed in our system. Please kindly note that business days strictly exclude Saturdays, Sundays, and all national official public holidays. During major global shopping festivals, seasonal holiday breaks or large-scale logistics restocking cycles, minor processing delays may inevitably take place, and we appreciate your patience and understanding in such circumstances.

Once your package officially departs our overseas warehouse and enters the global logistics network, the standard estimated delivery transit window spans 6 to 12 business days. All stated delivery timelines serve only as approximate references and cannot be fully guaranteed. Multiple uncontrollable external factors may lead to moderate delivery extensions, including cross-border logistics sorting backlogs, regional postal peak shopping seasons, local courier operational bottlenecks, routine or random customs clearance inspections, international transportation route adjustments, and unexpected weather disruptions. We hold no liability for schedule fluctuations caused by third-party logistics and customs authorities.

We offer complimentary worldwide shipping coverage for every individual product contained in all customer orders, with absolutely zero exceptions. There are no concealed delivery surcharges, dimensional weight extra fees, bulk order markup charges, customs prepayments, fuel surcharges or any other additional shipping-related costs, no matter how many items you add to your cart or the total weight and volume of your shipment. There is no mandatory minimum order subtotal required to unlock our full zero-fee shipping benefit — every purchase, big or small, qualifies for free delivery automatically at checkout.

Right after your parcel is dispatched from our facility, a unique official tracking number will be automatically sent to your registered email address associated with the order. You may input this tracking code on our website’s tracking page to view up-to-date real-time logistics updates, including warehouse departure records, cross-border transit progress, local customs release status and final local delivery arrangements. If your tracking data stops refreshing for 7 consecutive days or longer without any new movement records, please submit a support ticket to our customer service team along with your complete order number and registered contact information; our agents will investigate the shipment status and provide follow-up solutions within 24 working hours.

All skincare, beauty and cosmetic goods are carefully packed with shockproof bubble wrap, reinforced rigid cartons, waterproof protective layers and anti-collision fillers to minimize the risk of scratches, leaks, cracks and breakage during long-distance cross-border transit. While we implement rigorous quality packaging standards, rare incidents of damaged, broken, leaking or defective items upon delivery may still occur due to rough handling by third-party couriers. Should you receive compromised merchandise caused by shipping accidents, please get in touch with our customer support team at your earliest convenience, and attach clear, complete photos covering the outer shipping box, internal protective packaging and all damaged product parts. Our team will review your evidence and arrange corresponding compensation, reshipment or full/partial refund solutions in accordance with our damage claim rules.

We retain the exclusive right to moderately adjust shipping processing windows, partnered logistics carriers, delivery route plans and related logistics arrangements without prior advance written notice, to adapt to evolving global supply chain conditions, international transportation cost fluctuations, cross-border policy updates and logistics operational adjustments. All shipping service provisions, liability scopes and fee rules that apply to your purchase shall be solely governed by the full shipping policy content displayed live on our official website at the exact moment you complete your order checkout. Any subsequent policy revisions will only take effect for newly submitted orders placed after the update date.